Data We Collect and Why We Hold It
When you register, we collect your name, email address, phone number and account credentials. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and wallet number to verify the transfer and match it to your account — we do not store your
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mobile banking PIN or full wallet password. We also log your device type, IP address and session activity to protect your account from unauthorised access. Support conversations, whether through live chat or email, are retained so we can track any open queries to resolution. We use
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this data only to operate your account, process withdrawals back to your registered bKash, Nagad or Rocket wallet, and comply with applicable obligations in eligible regions. We do not sell your personal data to third parties. Data sharing is limited to payment processors and infrastructure partners
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who are bound by the same confidentiality standards we hold ourselves to. Availability of all services depends on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.